Frequently Asked Questions
Everything you need to know about Myaccountant Payroll.
General Product Questions
What is Myaccountant Payroll?
A cloud-based payroll solution designed for Australian small businesses, offering automated payroll processing, STP compliance, and integrations with tools like Xero.
Who is Myaccountant Payroll best suited for?
Ideal for small business owners seeking a straightforward, affordable, and compliant payroll system without unnecessary complexities.
Is Myaccountant Payroll suitable for businesses with only one employee?
Yes. The flat pricing model makes the platform cost-effective for sole traders and businesses of all sizes.
Is there a free trial available?
Yes, we offer a 30-day free trial so you can explore features before committing.
Getting Started & Setup
How do I sign up for Myaccountant Payroll?
Sign up directly on the website. The process is quick and allows payroll processing to begin within minutes.
Is training required to use the platform?
No formal training is needed. The platform features user-friendly navigation and helpful guides.
Do I need to install any software?
No. The system is entirely cloud-based and accessible from any device with an internet connection.
Can I migrate from another payroll system?
Yes, the platform provides tools and support for importing employee data seamlessly.
How do I set up STP reporting?
Setup is straightforward and our support team can assist if needed.
Payroll Processing
How do I run a payroll?
Input employee hours or import timesheets, review the pay run, and finalise it. The system handles tax withholding and STP reporting.
Can I process different pay frequencies?
Yes, weekly, fortnightly, and monthly pay cycles are supported.
Can I process back payments or bonuses?
Yes, various pay items including bonuses, commissions, and back pays can be added.
Does the system generate payslips?
Yes, compliant payslips are generated and can be emailed to employees or accessed via their portal.
What happens if I make a mistake in a pay run?
Errors can be corrected by editing the submitted pay run and resubmitting as an update or replacement.
Employee Management & Self-Service
Is there an employee self-service portal?
Yes, employees can access payslips, update details, and view leave balances through their portal.
Does the system support multiple user roles?
Yes, you can assign different access levels to users based on their roles.
Can I manage multiple businesses under one account?
Yes, multiple entities can be managed within a single account by signing up as an accountant user.
Is there mobile access to the platform?
Yes, download the 'Myaccountant' mobile app from Play Store or App Store for smartphone and tablet access.
Is there a limit to the number of employees I can add?
No, our flat pricing model allows unlimited employees without additional charges.
Superannuation
Does Myaccountant handle superannuation payments?
Yes, we integrate with Beam to provide a built-in Super Clearing House for processing super contributions.
How often should I process super payments?
Super should be paid at least quarterly, but more frequent processing is an option.
Can I set up salary sacrifice super contributions?
Yes, the platform allows salary sacrifice arrangements to be configured.
Is there a fee for using the Super Clearing House?
No, it's included in your Myaccountant Payroll subscription.
Is the Super Clearing House compliant with SuperStream?
Absolutely. Our integration ensures all super payments meet SuperStream standards.
Single Touch Payroll (STP) & ATO Reporting
What is Single Touch Payroll (STP)?
STP is an ATO initiative requiring employers to report payroll information each time they pay employees.
Is Myaccountant Payroll STP-compliant?
Yes, we are ATO-certified for Single Touch Payroll reporting.
Does Myaccountant Payroll support STP Phase 2?
Yes, we are fully compliant with STP Phase 2 requirements.
Do I need to submit payment summaries at EOFY?
No, once you're using STP, payment summaries are no longer required. Employees can access their income statements via myGov.
How do I finalise EOFY reporting?
Use the STP finalisation process within the platform to report year-end figures to the ATO.
Support & Security
How do I contact support if I need help?
Our Australian-based support team is available via chat, email, or phone to assist you.
How secure is my data on Myaccountant Payroll?
We host all data on AWS servers located in Australia and are ISO 27001:2022 certified, ensuring top-tier security standards.
Does Myaccountant integrate with Xero?
Yes, you can post payroll journals directly into Xero, streamlining your accounting processes.
Can I import timesheets from other systems?
Yes, we support timesheet imports from various systems, including Tanda and Deputy.
Still have questions?
Our team is here to help. Get in touch or start your free trial.